Who am I?

Over the last 20+ years, I’ve worn many hats — from engineering leader to global head of customer experience — across companies like Keka HR, inFeedo, CleverTap, Virtusa, and Infosys. What ties all of it together is one theme: how leadership and customer experience go hand in hand.

I’ve built and led teams across geographies, scaled customer success functions, and driven digital transformation for enterprises. Along the way, I’ve learned that the best leaders put people first, and the best customer experiences are born from that same principle.

This space is where I share those reflections, stories, and lessons from my journey — the wins, the misses, and the insights that keep shaping me.